Shipping policy
Shipping Policy
Last Updated: September 23, 2026
This Shipping Policy applies to physical products purchased from Zire Photography and Graphics, including products offered through Canvas Art Products by Zire Graphics, TWIHHP Originals, Art by Zire, and other ZPG collections.
Because many of our products are made to order, production time and shipping time are separate. Please review the Information below before placing your order.
1. Order Processing
Orders begin processing after payment has been successfully received.
Processing time may vary depending on the product type, availability, customization, and production method.
Typical production timeframes may include:
- Apparel, footwear, and made-to-order products: approximately 7–14 business days
- Fine art prints and wall art: approximately 5–10 business days
- Custom, personalized, or limited-edition products: timing varies by project and will be stated where applicable
Business days do not include weekends or major holidays.
These timeframes refer to production and order preparation and do not include carrier transit time.
2. Made-to-Order Products
Many ZPG products are produced only after an order is placed.
Made-to-order products may include:
- Bomber jackets
- Hoodies
- Shirts
- Footwear
- Swimwear
- Accessories
- Canvas Art Products
- Fine art prints
- Framed artwork
- Acrylic prints
- Canvas wall art
- Limited-edition merchandise
- Customized products
Making products on demand helps reduce unnecessary inventory and overproduction, but it may require additional processing time before shipment.
3. Shipping Rates
Shipping charges are calculated and displayed at checkout whenever applicable.
Shipping rates may vary based on:
- Destination
- Package size
- Package weight
- Product type
- Shipping method
- Fulfillment location
- Carrier rates
Any available promotional or free-shipping offer will be clearly stated at checkout or in the applicable promotion.
4. Estimated Delivery
Once production is complete and an order has been transferred to the shipping carrier, delivery time depends on the selected shipping method and destination.
Any delivery estimate provided at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Please account for both:
Production Time + Carrier Transit Time = Estimated Total Fulfillment Time
5. Tracking Information
When tracking is available, customers will receive shipment confirmation and tracking information using the email address or contact information supplied during checkout.
Tracking Information may take additional time to update after a shipping label is created.
A shipping label being created does not always mean the package has already entered the carrier's transportation network.
6. Multiple Products and Split Shipments
Orders containing multiple products may be produced or fulfilled from different locations.
As a result, items within the same order may:
- Arrive separately
- Have different tracking numbers
- Ship on different dates
You will not necessarily receive all items from a multi-product order in the same package.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your:
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP or postal code
- Country
- Contact information
before completing checkout.
If you discover an address error, contact us immediately at:
We will attempt to update the address when possible, but address changes cannot be guaranteed once an order has entered production or fulfillment.
8. Incorrect or Incomplete Addresses
If an order is returned because the customer supplied an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.
If a made-to-order product must be reproduced because of an address-related issue, additional production charges may also apply where appropriate.
9. Delivery Delays
Zire Photography and Graphics is not responsible for carrier delays or events outside our reasonable control.
Delays may occur because of:
- Severe weather
- Carrier disruptions
- Holiday volume
- Transportation interruptions
- Customs processing
- Labor disruptions
- Incorrect addresses
- Natural disasters
- Government restrictions
- Other events outside our control
We will assist with available tracking information when appropriate.
10. Lost Packages
If tracking shows that a package has not been delivered within a reasonable period, please get in touch with us so we can review the shipment.
Depending on the carrier and circumstances, a carrier investigation or claim may be required before a replacement or refund decision can be made.
Please do not assume a delayed package is lost solely because tracking has not updated for several days.
11. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors if appropriate
- Check your building's mailroom, reception area, or package area
- Contact the shipping carrier
Once a carrier confirms delivery to the address provided by the customer, Zire Photography and Graphics is not automatically responsible for theft, loss, or misplacement occurring after delivery.
We will assist with available shipping information when appropriate.
12. Damaged Shipments
Please inspect your package when it arrives.
If an item arrives damaged, contact:
as soon as possible and preferably within 7 days of delivery.
Include:
- Your name
- Order number
- Photographs of the damaged item
- Photographs of the shipping box or packaging
- Photographs of any visible shipping damage
Please keep the product and original packaging until we review the issue.
Do not discard damaged packaging before contacting us, as the carrier or fulfillment provider may require photographs or inspection.
Approved claims may result in a replacement, corrected item, store credit, partial refund, or refund depending on the circumstances and our Return & Refund Policy.
13. International Shipping
International shipping may be available for selected products and destinations.
International customers are responsible for reviewing any import requirements that apply in their country.
International orders may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Handling fees
- Local government charges
Unless expressly stated otherwise, these charges are the responsibility of the customer and are not included in the product price or standard shipping charge.
Customs processing may also increase delivery time.
14. Customs and Import Delays
Zire Photography and Graphics does not control international customs agencies.
We are not responsible for delays caused by customs inspections, import processing, unpaid duties, or other destination-country requirements.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
15. Fine Art Shipping
Fine art prints, framed artwork, acrylic prints, canvas products, and similar pieces may require specialized production, packaging, and shipping.
Larger or specialty artwork may have longer processing or delivery times because of:
- Custom printing
- Framing
- Protective packaging
- Oversized shipping requirements
- Specialty production
Fine art may also ship separately from apparel or other merchandise in the same order.
16. Limited-Edition Products
Limited-edition, numbered, or small-batch products may require additional production or fulfillment time.
Estimated shipping information will be provided where available.
Because these products may have limited replacement inventory, damaged-order claims should be reported promptly.
17. Pre-Orders
Products offered as pre-orders will ship after the applicable production or release period.
Estimated availability dates are not guaranteed and may change because of manufacturing, production, or fulfillment conditions.
If a pre-order experiences a significant delay, we may provide updated Information when available.
Our Purchase Options Cancellation Policy governs pre-order cancellations.
18. Expedited and Rush Shipping
Selecting expedited shipping, where available, shortens carrier transit time only.
It does not automatically shorten production time for made-to-order products.
A product must still complete its normal production process before being transferred to the shipping carrier unless a separate rush-production service has been approved.
19. Order Changes After Production Begins
Once a made-to-order or customized product has entered production, we may not be able to change:
- Size
- Color
- Artwork
- Product type
- Shipping method
- Customization
- Destination
Please review all order details carefully before completing checkout.
20. Refused or Unclaimed Shipments
Customers are responsible for accepting delivery of their orders.
Shipping fees, customs charges, or other costs resulting from a refused or unclaimed shipment may not be refundable.
Made-to-order items returned because they were refused or unclaimed do not automatically qualify for a refund.
21. Digital Products and Services
Digital products, photography services, AI portrait services, graphic-design services, consulting, and other non-physical services do not require physical shipping.
The applicable product description, booking agreement, service agreement, or project terms govern delivery terms for those services.
22. Returns
Shipping eligibility and return eligibility are separate.
Returning a product does not automatically guarantee a refund.
Please review our Return & Refund Policy before returning any item.
Do not send a product back without receiving return authorization and instructions from Zire Photography and Graphics.
23. Contact Us
For questions regarding shipping, tracking, damaged packages, or order delivery, contact:
Zire Photography and Graphics
New Jersey, United States
Email: info@zirephotos.com
Website: www.ZirePhotography.com
When contacting us about an existing order, please include your name and order number so we can assist you more efficiently.