Refund policy

Last Updated: September 19, 2026

This Return & Refund Policy applies to eligible products purchased from Zire Photography and Graphics, including products sold under Canvas Art Products by Zire Graphics, TWIHHP Originals, Art by Zire, and other ZPG collections.

Because our store includes both standard merchandise and products that are made to order, customized, printed specifically for the customer, or produced in limited quantities, return eligibility varies by product type.

1. Standard Return Window

For eligible, non-custom merchandise, you may request a return within 30 days of delivery.

To qualify for a return, the item must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, damage, or alterations
Returned with original packaging and tags, where applicable
Accompanied by proof of purchase

Items returned without prior authorization may not be accepted.

2. Made-to-Order Products

Many Zire Photography and Graphics products are created specifically after an order is placed.

Made-to-order products may include:

Bomber jackets
Hoodies and apparel
Sneakers and footwear
Swimwear
Accessories
Specialty apparel
Printed products
Fine art prints
Canvas wall art
Framed artwork
Acrylic artwork
Limited-production collections

Because we produce these products specifically for your order, made-to-order products are generally not eligible for returns or refunds due to a change of mind, preference, or ordering the wrong size.

However, we will review claims involving an item that arrives:

Damaged
Defective
Misprinted
Incorrect
Significantly different from the product ordered

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, misprinted, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.

Email:

info@zirephotos.com

Please provide:

Your name
Order number
Description of the problem
Clear photographs showing the issue
A photograph of the full product
A photograph of the shipping packaging if it was damaged during delivery

We may request additional information before approving a replacement or refund.

If the claim is approved, we may provide, depending on the circumstances:

A replacement
A corrected product
Store credit
A partial refund
A full refund

The appropriate resolution will depend on the nature of the issue.

4. Clothing and Sizing

Customers are responsible for reviewing the applicable sizing information before placing an order.

Because much of our apparel and footwear is produced on demand, ordering an incorrect size generally does not qualify as a defect.

A product will not normally qualify for a refund merely because:

The customer selected the wrong size
The customer prefers a different fit
The garment fits differently than expected
The customer changes their mind about the style or color

If we shipped a size different from the size ordered, contact us so we can correct the issue.

5. Footwear

Footwear must be tried on indoors on a clean surface to be eligible for return.

Footwear showing outdoor wear, dirt, sole damage, creasing beyond reasonable try-on, or other signs of use is not eligible for return.

Made-to-order footwear remains subject to the made-to-order provisions of this policy.

6. Swimwear and Personal-Wear Items

For hygiene reasons, swimwear and similar personal-wear products may be non-returnable once opened, worn, or tried on without applicable protective liners intact.

We will still review defective or incorrectly fulfilled products.

7. Fine Art, Prints, Canvas, Acrylic, and Framed Artwork

Fine art and wall-art products are generally produced specifically for the customer.

These products are not normally returnable because of:

Change of mind
Color preference
Selected size
Framing preference
Minor crop differences
Minor material or printing variation

Digital previews may appear slightly different from physical artwork because of monitor calibration, printing processes, surface material, finish, dimensions, and cropping.

If artwork arrives damaged or contains a manufacturing defect, contact us promptly with photographs of both the artwork and packaging.

Do not discard damaged packaging until your claim has been reviewed.

8. Limited Editions

Limited-edition and numbered artworks or products may be final sale unless they arrive damaged, defective, or incorrect.

Where a replacement is appropriate, but the same edition is unavailable, we may offer an appropriate alternative or refund.

9. Customized and Personalized Products

Customized or personalized products are generally final sale once production begins.

This includes products customized with:

Names
Images
Logos
Personal photographs
Custom artwork
Special sizing
Requested modifications
Client-specific designs

If ZPG makes an error in producing an approved custom order, contact us so we can review the issue.

10. Photography and Creative Services

Photography sessions, branding services, AI portrait services, graphic design, intellectual-property development, consulting, and other creative services are not treated as ordinary physical-product returns.

These services may be governed by a separate:

Booking agreement
Service agreement
Proposal
Contract
Invoice
Deposit policy

Payments covering work already performed are generally not refundable.

Deposits, booking fees, or retainers may also be non-refundable where stated in the applicable agreement.

When a separate written agreement exists, that agreement controls the cancellation and refund terms for that service.

11. AI Portrait and Digital Creative Services

Because AI portrait, design, character-development, and other digital creative services involve personalized creative work, completed digital services are generally not returnable.

Refunds will not normally be provided merely because of subjective creative preference after approved work has been completed.

The package description or individual agreement will govern any revisions included with the purchased service.

12. Digital Products

Digital downloads and electronically delivered products are generally final sale once delivered or accessed, except where required by law or where the file is defective or inaccessible because of an issue attributable to ZPG.

13. Items That Are Generally Not Returnable

Unless damaged, defective, incorrectly fulfilled, or otherwise required by law, the following are generally not eligible for return:

Custom products
Personalized products
Made-to-order merchandise
Fine art made specifically for the customer
Limited-edition products
Gift cards
Downloadable products
Completed digital services
Completed photography or creative services
Worn or washed apparel
Used footwear
Opened or worn hygiene-sensitive merchandise
Final-sale merchandise

14. Sale and Promotional Items

Products purchased during a promotion remain subject to the same eligibility requirements stated in this policy unless specifically marked Final Sale.

A price reduction after purchase does not automatically create entitlement to a partial refund or price adjustment.

15. Exchanges

Because many products are made to order, direct exchanges may not always be available.

If you need a different size, style, or product, contact us before returning anything.

Where an exchange cannot be accommodated, a new order may be required.

16. Return Shipping

For approved returns that are not related to a ZPG fulfillment error, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If a return results from:

An incorrect item sent by us
A confirmed manufacturing defect
An eligible fulfillment error

We may provide return instructions or otherwise cover applicable return-shipping costs.

Do not send products back without receiving return instructions first.

17. Refund Processing

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds are returned to the original payment method where possible.

Please allow your bank, credit-card issuer, Shopify payment provider, or other payment processor additional time to post the refund.

Processing times vary by financial institution.

18. Shipping Delays

A carrier delay does not automatically qualify an order for a refund.

If a shipment appears lost or significantly delayed, contact us so that we can review tracking information and determine the appropriate next step.

19. Lost or Stolen Packages

Once tracking indicates that a package has been delivered to the address supplied by the customer, Zire Photography and Graphics is not automatically responsible for theft or loss occurring after delivery.

We will assist with available carrier information when appropriate.

Customers should ensure that their shipping address is secure and accurate before submitting an order.

20. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Orders that must be reproduced or reshipped because the customer submitted an incorrect or incomplete address may require additional payment for production and Shipping.

21. Order Cancellations

Orders that have not entered production or fulfillment may be eligible for cancellation.

Made-to-order and customized products generally cannot be canceled once production has begun.

Recurring purchases, deposits, subscriptions, pre-orders, and other purchase options may also be governed by our separate Purchase Options Cancellation Policy.

22. Chargebacks and Disputes

If you believe there is a problem with your order, please contact us before initiating a payment dispute so we have an opportunity to review and resolve the issue.

Submitting a payment dispute does not alter applicable product, return, licensing, or service terms.

23. How to Request a Return or Refund

Contact:

Zire Photography and Graphics
Email: info@zirephotos.com

Include:

Name:
Order number:
Product:
Reason for request:
Date received:
Photos, if damaged or defective:

We will provide instructions if the item qualifies for return.

Do not mail a return until you receive authorization and return instructions.

24. Consumer Rights

This policy is intended to operate consistently with applicable consumer-protection laws.

Where applicable law provides rights that cannot be waived or restricted by store policy, those legal rights will apply.

Contact

Zire Photography and Graphics
New Jersey, United States
Email: info@zirephotos.com
Website: www.ZirePhotography.com

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